FAQs

30-Day Money-Back Guarantee

• Goods must be returned within 30 days of delivery.
• Items must be unused, in their original packaging, and in a re-saleable condition.
• All related parts and components must be included.
• A copy of your order number must accompany the return.
• Returns cannot be accepted without an order number or if items are not in a re-saleable condition

Faulty or Defective Goods

• We operate a back-to-base warranty, meaning all faulty items must be returned before replacements are issued.
• If you purchase an advanced replacement, it must be ordered within 7 days prior to returning the faulty item to be eligible for a refund.
• Refunds for faulty goods will be issued in accordance with the manufacturer’s policy once the fault is confirmed.
• For defective products, return postage costs will be refunded. For unwanted items, shipping and carriage costs are non-refundable.

Non-Returnable Items

• We cannot accept returns for adhesives, primers, screeds, or bespoke systems made to order.

Refunds and Processing

• Refunds or exchanges will be provided only if goods are returned in the condition supplied.
• Returns and refunds are processed within 14 days of receipt of goods.
• Returned items remain your responsibility until they reach us.
• We do not cover consequential losses, including the cost of replacing previously installed floor coverings.

Cancellations